T Wallet
Help and FAQ
  • Registration

  • How do I create an account in T Wallet?

    An account, called T Wallet a/c, is created after successful registration of the user with T Wallet System. To register with T Wallet, please follow one of the following methods.


    Method 1 – Using Mobile App (Android or iOS)

    • Download and install the T Wallet App from Google Play Store (for Android Phone) or Apple Play Store (for iOS Phone)

    • In the Login Page, click on “Register” button and fill the details. One can register using mobile number or Aadhaar number.

    Method 2 – Using Web Application (Desktop / Laptop)

    • Visit the URL: https://twallet.telangana.gov.in

    • Click on “Register” button and fill the details. Registration is possible using Aadhaar number only.

    Method 3 – At Mee Seva Centre

    •Visit any Mee Seva Centre and ask for T Wallet registration

    •One can register using Aadhaar number and Biometric (finger prints) or Aadhaar number and OTP to mobile number registered with Aadhaar.

  • Is there any fee for using T Wallet account?

    No, there is no fee for registration or using the T Wallet account.

  • What are the different types of T Wallet accounts and how to open these accounts?

    There are 3 types of T Wallet accounts – Low KYC a/c, Medium KYC a/c and Full KYC a/c. How to open these accounts and what is the verification mechanism is given below.


    Wallet a/c Type Source & Verification
    Low KYC Source:Mobile App
    Verification: OTP to Mobile number
    Med KYC Source: Mobile App, Web App and Mee Seva Centre
    Verification: (1) Aadhaar Number - eKYC with OTP to mobile registered with Aadhaar.
    (2)PAN Number
    Full KYC Source: Mee Seva Centre
    Verification: (1) Aadhaar Number - eKYC with Biometric
    (2) PAN Number
  • How long I can hold the Non KYC wallet a/c (Low KYC a/c or Medium KYC a/c)?

    Within one year from the date of registration, user should upgrade the wallet a/c to full KYC. Else, load money is not allowed, but available balance can be used.

  • What is cooling period?

    Users registered with mobile app or web app can make fund transfers after 48 hours from the time registration is successful. This is applicable for both “transfer to another T Wallet a/c” and “transfer to bank a/c”.

  • Upgrade Wallet:

  • How do I upgrade my wallet?

    Please refer to the below table.

    Upgrade to Medium KYC a/c Upgrade to Full KYC a/c
     Available at: Mobile App / Web App / Mee Seva Centre              Available at: Mee Seva Centre only
    Required: Aadhaar, Mobile, and PAN   Required: Aadhaar, Biometric (finger prints), and PAN
  • Load Money:

  • How does my wallet get loaded?

    Once wallet a/c is created after successful registration, money can be loaded into the wallet a/c through any of the following methods.

    Payment Gateway Online Banking

    Cash Debit Card  Credit Card Net Banking IMPS NEFT
    Available at Mee Seva Center Mobile App (or)
    Web App
    Mobile App (or)
    Web App
    Mobile App (or)
    Web App
    Bank
    portal
    Bank
    portal
  • What is the maximum & minimum amount that I can load into my wallet?

    For all the types of T Wallet a/c, minimum amount is Rs. 10/- for every load money transaction. Other limits such as maximum balance that wallet a/c can hold at any point of time and maximum limit of load money per month are provided in the below table.

    Low KYC a/c Medium KYC a/c Full KYC a/c
    1.Wallet balance cannot exceed Rs 5,000/- at any time
    2.Load Money maximum of Rs 5,000/- per month (includes from other wallet a/c also)
    1.Wallet balance cannot exceed Rs 15,000/- at any time
    2.Load Money maximum of Rs 15,000/- per month
    1.Wallet balance cannot exceed Rs 1,00,000/- at any time
    2.Load Money maximum of Rs 1,00,000/- per month
  • Is there any restriction on number of load money transactions?

    Yes, only 2 transactions are allowed per day subject to maximum wallet limit.
    This is applicable for loading money through payment gateway and from other T Wallet account.

  • I am unable to load money into my wallet account using my debit card/credit card/ net banking.What should I do?

    • It could be due to one of the following reasons:

    • The issuer bank’s network was down.

    • Your internet connectivity got disrupted.

    • Your bank account did not have sufficient balance.

    • Your bank account was not activated for online payments.

       We suggest you to try loading money into your account again after some time.If you continue to face same issue, write to us at “twalletsupport@transactionanalysts.com”

  • I was redirected to a page! What is the payment gateway?

    The Payment gateway is the online payment service for e-commerce portals to provide you the internet payment options. It’s completely safe.

  • My money has been debited from bank account, but my wallet account is not credited?

    It could be one of the following reasons:

    • Failed internet connection during the transaction

    • Delay at Bank or Payment Gateway

    In such cases, please write a mail to twalletsupport@transactionanalysts.com with your transaction details along with the screen shot if possible and be assured that your issue will be resolved promptly.

  • Is there any charge for loading the money through Payment gateway?

    Please refer to “Policies” ->“Charges & Limits” menu at T Wallet Web Application
    URL:https://twallet.telangana.gov.in

  • Bill Payments

  • Which bills can we pay through T Wallet?

    There are two types of Bill Payments:

    1) Govt. Bills

    2) Non-Govt Bills

  • Which type of Govt.bills can we pay through T Wallet?

    At present, T Wallet user can pay the following Govt. bills.

    1) Electricity Bill (TSSPDCL and TSNPDCL)

    2) Water Bill (HMWSSB)

    3) GHMC Services (Real Time Integration with GHMC Web Portal )

    4) HMDA ORR Toll payment (Available in mobile app)

    5) All the services available at Mee Seva Centre

  • Which Non Govt. bills can we pay through T Wallet?

    At present, T Wallet user can pay the following non Govt. bills.

    1) DTH

    2) Landline

    3) Data Card

    4) Internet

    We are continuously working towards adding more billers to our platform. Please check the app to confirm that your biller is present. If not, do check back later.

  • I paid a bill which showed successful but failed later, how do I get a refund?

    At times, a transaction which shows successful at our end can still fail at the biller’s end for a variety of reasons.
    We are sorry, we do not control this.

    In case this happens, we will refund your money within 3 working days. If refund is not received within this time, Please feel free to contact customer support or write to us at twalletsupport@transactionanalysts.com

  • My Bill Payment is failed. Why does that happen?

    A bill pay can fail due to one of the following reasons:

    •Incorrect customer/ billing information entered.

    •The biller is not available at that time.

    •Biller limit is reached or bill amount entered is incorrect.

    • Incorrect payment details entered.

       So request you to check your entries and try again.

  • How long will it take for the bill payment confirmation?

    Generally, it takes 2-3 business days for bill payment to get updated at the biller’s end.

  • Merchant Pay

  • What is Merchant Pay?

    Merchant pay is used to make payment to merchants who are previously registered under T Wallet. Any merchant establishment serving T Wallet holders will prominently display T wallet accepted here with a QR Code

  • What is Merchant ID?

    Merchant ID is unique Four-digit merchant identifier used for identifying merchants / establishments registered within T wallet.

  • How can anyone make payment using Merchant Pay?

    User can make payment to the merchant by following methods:-

    1) In wallet go to - Merchant Pay-->Scan code

    2) Please tap on QR code icon (Top RHS) and scan merchant QR code placed at the establishment. Merchant name will show on the screen, then enter exact amount and click on Pay. It is safe and simple to use.

    3) One can also make payment by using Four-digit merchant Id (one has to enter that manually in the app) or by using merchant mobile number. One has to ask the merchant and take the mobile number. (Please ensure that the merchant name which is displayed is correct)

  • TPIN Functionality

  • What is TPIN?

    • Transaction Personal Identification Number (TPIN) is a 4 digit secret code that can be used as additional security layer for your wallet transaction.

    • TPIN can be set at the time of registration with T Wallet or later from “Profile” section.

    • TPIN is used to authenticate all financial transactions that are above Rs. 2000/-.

    Note: Please keep TPIN as a secret code and do not share it with anyone.

  • How do I set the TPIN for my wallet?

    If you have not set TPIN at the time of registration, you can set it through Gear Bar on top left corner. Select Profile -> TPIN -> Enter TPIN and choose security Question for the selected account.

    Note: Please keep TPIN as a secret code and do not share it with anyone.

  • How do I change my TPIN?

    It’s easy! Go to Gear bar on top left corner--> Profile. Select "TPIN -> Change TPIN".
    Enter your Old TPIN and create new one by giving the security question and answer.

  • I have forgotten my TPIN, help!

    Don’t worry! , you can reset it.

    Go to gear bar on top left corner. Select "TPIN -> Forgot TPIN?" Enter your Security Question and answer.

    Enter the new TPIN and you are good to go.

  • My TPIN is not working? What do I do?

    Please re-try the entry since there might be connectivity issues.
    If not, then go ahead and change your TPIN as explained above.

    If you are still not successful, please contact customer support.

  • What happens if I enter wrong TPIN during a transaction?

    No Problem, the app will prompt you to re-enter the correct TPIN. The maximum number of tries allowed.

  • Transaction Related Information

  • How do I check the current status of my transaction?

    •You can review the status of your transaction and other related information in the ‘Mini Statement’ feature.

    •In the mini statement page, to view the details of a specific transaction, click on it.

  • What if my transaction fails?

    In case the transfer fails, full amount will be refunded back to your wallet within 3 to 7 working Days.

  • What if my transaction goes to pending state?

    •In case your transaction is pending, be assured that your money is safe with us.

    •Your pending transfer amount will be listed in the “pending “queue.

    •Once the transfer is completed, we will let you know via an SMS and you can check the status of your transaction in mini statement.

    •If NOT, The amount will be reflect in your wallet within 3 to 5 working Days.

  • Favourites

  • What is Favourites?

    • You can set a successful transaction as your favourite transaction!

    • This allows you to repeat these transactions at later stage with a single click.

    • After every successful transaction, an option is provided to set as favourite.

    • Maximum number of favourites that can be set is 15. However, if you try to set 16th favourite, old favourite is deleted.

  • How can I use Favourites?

    • Click on Favourites section in Home page.

    • Repeat your transaction with the amount as you wish.

    • It can be same as previous amount by default or you can change it.

  • Password

  • How do I reset my Password?

    To change your Password, click on top left corner, click on profile and click on “Edit Password” to update your Password.

  • What if I forgot my password?

    To re-set the password,

    • In the Login page, enter your mobile number and click on “Forgot password”

    • One Time Password will be sent to your registered mobile number

    • Enter OTP for verification

    • If OTP sent and entered match, You are allowed to set new password

  • Set Usuage CAPS

  • What is SET USAGE CAP?

    User can monitor his daily wallet usage using set usage cap functionality. They allowed by your Set Limits money, they can restrict your wallet to the transaction beyond the limits. You can easily set a limit on your transaction usage on your wallet.

  • How do we enable/ Disable SET USAGE CAP?
    Path - Homepage>Profile>Set usage cap.
    At any given point of time, User can enable/disable his wallet's usage cap by simply moving slider towards right side and vice-versa to disable to it.
  • What is the Impact of SET USAGE CAP?
    It will restrict transactions initiated by user, if it crosses daily set usage cap limit.
  • Bus Tickets

  • How to book a bus ticket?

    Please follow the below steps for booking bus ticket:

    • Click on Bus Tickets icon.

    • Select “Origin and destination”.

    • Select “date of journey”

    • Click on search Buses.

    • You get all available buses in the selected route. Select the Seat, choose Boarding point, Dropping point, Enter the passenger details and Mobile number.

    • Go to the payment section and click Proceed.

    • You will get conformation status of bus booking to the mobile number which was entered at the time of booking.

  • Cancellation Policy in Bus tickets?

    Cancellation Policy:

    • The cancellation terms are shown while booking as well as on the ticket printout/Email confirmation.

    • Tickets booked online should be cancelled online only.

    • Cancellation charges are applicable on original fare but not on discounted fare. The cancellation charges are deducted from the collected/discounted fare and the balance is refunded.

    •Sevice Fee/GST is non-refundable for Ticket Cancellation/Service Cancellation.

    • All Refunds are processed automatically upon cancellation of tickets. Your bank may take 5-14 days to credit this amount to your account/card.

    • Please note refunds processed for cancelled tickets are transferred to the user’s bank account / debit / credit card that was used while booking the tickets.

        The below table shows how the cancellation policy applies for a ticket purchased for Rs 790/-.

    Time of Cancellation Deduction Percentage Amount To be Deducted
    3 day(s) before travel   10%   79
    1 day(s) before travel   10%   79
    4 hour(s) before travel   10%   79
    3 hour(s) before travel   30%   237
    2 hour(s) before travel   100%   790
    Last 2 hour(s) 100% cancellation charge   100%   790
  • I am unable to book ticket successfully. What I should do?

    Please take a screen shot of the error message & share with us at twalletsupport@transactionanalysts.com

  • Privacy and Settings

  • How can I make my T Wallet account more secure?

    • Your password should be complex and difficult for others to guess. Use letters, numbers and special characters [such as !, @, #, $, %, ^, in your passwords.

    • Do not set password that is obvious like your name, nickname, name of your family members, your address, your phone number, or any other information that a thief might find in your purse or wallet.

    • Do not use the same password as the one which you use to log in to your computer or access your e-mail.

    • If your log-in Id or password appears automatically on the sign-in page of a secure web page or website, you should disable the auto–complete function to increase the security of your information.

    • Create and maintain different passwords for login and transactions. This provides additional security for financial transactions.

  • How safe is T Wallet?

    • T Wallet has a login password which prevents unauthorized access.

    • Create TPIN. So that, every transaction for Rs. 2000/- and above in T Wallet requires you to enter your TPIN which is known only to you.

    • All transactions initiated over T Wallet are carried out over secure bank networks.

    • All communications between T Wallet and Payment gateways are over encrypted channels.

    • We are an RBI regulated entity. Therefore, your money is safe with us.

  • Notifications

  • What is Notification?

    • Notification is used to send notifications, messages, warnings , updates etc to wallet holders.

    • Notification is also used to view complaints raised by the wallet holder. which can be raised through Mini Statement (Report Issue) or Feedback (by selecting rating less than 3). It contains important details like Complaint number, Order ID for which complaint is raised along with date & time of the complaint.

  • Where can I locate Notification?

    You can easily locate notifications by identify Bell icon placed on Top of Home page / Main page.

  • How will I know whether my complaint is resolved?

    Once the complaint is resolved, you will be notified under notifications.

  • Report an issue

  • How do I give feedback?

    Your feedback is very important to us. It helps us to serve you better. We love to hear from you not only what you like about T Wallet, but also what needs to be improved. So please provide your feedback using the following steps.

    • Select “Feedback” from home page in mobile app (in Web app it is “Homepage” -> “Feedback icon”).

    • Provide your rating by clicking on the star position (There are 5 stars provided – 1 star means poor, 5 stars means excellent)

    • Write your feedback under “Post your Feedback”

    • Click on “Submit” button to send the feedback to us.

  • How do I ask for help?

    We are always available for any help or query. We are just a call away. Contact us at:

    Mobile✆

    Email✉

  • How do I escalate if my issue is not resolved?

    Please refer to “CONTACT US” menu at T Wallet Web Application URL:https://twallet.telangana.gov.in

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